Terms & Conditions

Welcome to Veraty. By accessing or using our services, you agree to be bound by these terms and conditions. Please read them carefully.

Last Updated: 10 October 2024

1. Introduction

1.1.         These terms and conditions (Terms) are entered into between CloudSpan Technologies Pty Ltd (ABN 15 674 596 680) (Veraty) (we, us or our) and you, together the Parties and each a Party.

1.2.         We provide a cloud-based, software as a service platform where employees can access, manage and scale cyber and legal advice (Platform).

1.3.         In these Terms, you means the person or entity registered with us as an Account holder. If you are using the Platform on behalf of your employer or a business entity, you, in your individual capacity, represent and warrant that you are authorised to act on behalf of your employer or the business entity and to bind the entity and the entity’s personnel to these Terms.

2. Acceptance and Platform Licence

2.1.         You accept these Terms by registering for an Account or as otherwise set out on the Platform or through any agreement you sign between you and Veraty.

2.2.         We may amend these Terms at any time, by providing written notice to you. By continuing to use the Platform after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms.

2.3.         If you do not agree to the amendment, you may terminate your Subscription in accordance with the Cancellation of Subscription clause.

2.4.         Subject to your compliance with these Terms, we grant you and your Authorised Users a personal, non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Platform in accordance with these Terms. All other uses are prohibited without our prior written consent.

3. Platform Use

3.1.         If set out in your Account, you may be permitted to invite a number of users to the Platform, who will be permitted to access and use the Platform under your Account (Authorised Users). We agree to provide you with the number of Authorised Users as set out in your Account.

3.2.         The Authorised Users will have permission to access certain features of the Platform and your Account, as detailed in your Account and you may adjust these permission settings in your Account.

3.3.         You will ensure that each Authorised User complies with these Terms. You are responsible and liable for the acts or omissions of your Authorised Users.

3.4.         When using the Platform, you and your Authorised Users must not do or attempt to do anything that is unlawful or inappropriate, including:

(a) anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;

(b) using the Platform to defame, harass, threaten, menace or offend any person, including using the Platform to send unsolicited electronic messages;

(c) tampering with or modifying the Platform (including by transmitting viruses and using trojan horses);

(d) using data mining, robots, screen scraping or similar data gathering and extraction tools on the Platform; or

(e) facilitating or assisting a third party to do any of the above acts.

3.5.         We agree to provide you and your Authorised Users with access to the Platform, the support services as detailed in this section, and any other services we agree to provide as set out in your Account.

3.6.         We agree to use our best endeavours to make the Platform available at all times. However, from time to time we may perform reasonable scheduled and emergency maintenance, and the Platform may be unavailable during the times we are performing such maintenance.

3.7.         Should you be unable to access the Platform, or should you have any other questions or issues impacting on your use and enjoyment of the Platform, you and your Authorised Users must place a request via email or our Platform support system. We will endeavour to respond to any support requests in a reasonable period.

3.8.         You acknowledge and agree that the Platform may be reliant on, or interface with third party systems that are not provided by us (for example, cloud storage providers, email clients, CRM systems, and internet providers) including the APIs (Third Party Services). To the maximum extent permitted by law, we shall have no Liability for any Third Party Services, or any unavailability of the Platform due to a failure of the Third Party Services.

3.9.         You acknowledge and agree that we may use artificial intelligence (AI) technology within the Platform. When using AI, we agree to ensure that any personal information inputted into the AI is not being used to train AI models and to otherwise handle your information in accordance with our Privacy Policy, which is available on our website.

3.10.      You acknowledge and agree that data loss is an unavoidable risk when using any software. To the extent you input any data into the Platform, you agree to maintain a backup copy of any data you input into the Platform.

3.11.      To the maximum extent permitted by law, we shall have no Liability to you for any loss or corruption of data, or any scheduled or emergency maintenance that causes the Platform to be unavailable.

4. Accounts

4.1. You must register on the Platform and create an account (Account) to access the Platform’s features.

4.2. Each Authorised User will require a login that is linked to your Account in order to access the Platform.

4.3. You must provide basic information when registering for an Account including your business name, contact name and email address.

4.4. All personal information you and your Authorised Users provide to us will be treated in accordance with our Privacy Policy.

5. Subscription

5.1. To create an Account, you must choose between a free trial or paid subscription tiers.

5.2. If you choose a paid Subscription, you agree to pay the subscription fee set out on the Platform (Fees) by the date specified on the Platform (Payment Date) to access the Platform and benefit from your Subscription.

5.3. If you sign up to a monthly paid Subscription, unless your Subscription is terminated in accordance with these Terms, your Subscription will roll over on an ongoing monthly basis, and you will be charged the same Fees on an ongoing monthly basis from the first Payment Date.

6. Termination

Cancellation of Subscription: You may request to cancel your Subscription at any time by notifying us via email. You may not cancel your Subscription until the expiry of the minimum period as set out in your Account. Your cancellation will take effect from the next Payment Date or at end of the minimum period, depending on the type of Subscription agreed by you and set out in your Account on the Platform.

7. Privacy

7.1.         For the purposes of this clause, Personal Information and Sensitive Information have the meanings given in the Privacy Act 1988 (Cth), and also include any similar terms as defined in any other privacy law applicable to you.

7.2.         You must, and must ensure that your Authorised Users, at all times comply with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any privacy or anti-spam Laws applicable to you in respect of all Personal Information collected, used, stored or otherwise dealt with under or in connection with this Agreement (Privacy Laws).

8. Governing Law

8.1.         These terms and conditions will be governed by and construed in accordance with the laws of New South Wales, Australia, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

8.2.         If you have any questions about these terms and conditions, please contact us at hello@veraty.ai.